FAQs

We provide comprehensive medical billing & RCM services including claims processing, payment posting, patient billing, end-to-end revenue cycle management, and more.

We adhere to all relevant healthcare regulations and standards, including HIPAA, to ensure the confidentiality and security of patient information.

We have decades of expertise in successful medical billing & RCM services for a wide range of medical specialties including Anesthesiology, Behavioral Health, Emergency Departments, Community Health Centers, Wound Care, Pathology, and more.

We have a PMS agnostic approach that gives clients the flexibility to receive superior service in their existing systems with no software hassles, additional workflows, or staff training. We support 40+ PMS/EHR systems across 50+ specialties.

Our painless and efficient onboarding process includes a detailed needs assessment, system integration, and staff training to ensure a smooth transition.

We leverage innovative technology and automation in conjunction with the deep-industry expertise of our dedicated employees to provide high-touch, customized, scalable service that consistently outperforms industry benchmarks for Net Collection Rate (NCR), Clean Claims Rate (FPRR), and Days in A/R (DSO).

Our teams support the appeal process and provide comprehensive support for denied claims, including analysis, correction, and resubmission.

We offer specialized billing services for telehealth and telemedicine providers.

We offer dental billing services to meet any size practice’s needs, such as insurance eligibility & benefit verification, insurance plan creation, payment posting, denial management, end-to-end dental revenue cycle management. Medusind also provides supplemental services in addition to regular RCM services, such as fee schedule maintenance, provider credentialing and other special projects.

Outsourcing to Medusind can reduce overhead costs, improve accuracy, and increase revenue. We combine automation and human capital to provide high-touch, scalable, and customizable service that consistently outperforms industry benchmarks for a financially healthy dental organization.

We combine the deep expertise of our dental teams with innovative technology to streamline dental insurance verification and ensure that accurate eligibility and benefits information is placed directly into your Practice Management System. This reduces costs, accelerates cash flow, and allows your staff to focus on patient care.

We have a PMS agnostic approach that gives dental organizations of all sizes the flexibility to receive superior service, at scale, in their existing systems. We support 30+ dental PMS so that valued clients can seamlessly integrate with zero software hassles, additional workflows, or staff training.

We provide solutions and recommendations that help streamline practice management and improve operational efficiency.

Our efficient processes ensure quick turnaround times, typically within 24-48 hours.

We utilize industry-leading network security tools and procedures, including 24/7 monitoring of systems, to protect sensitive patient and client data.

Training sessions can be provided to help your staff understand our systems and integrate our workflows into theirs.

While a few practice management systems provide limited information (sometimes only a “YES” or “NO” for eligibility), there is significant additional data you need to properly prepare treatment plans and discuss finances with patients. To get this information, direct interaction with the insurance carrier is required.

Medusind eliminates the time your staff spends on the telephone with insurance carriers, allowing them to interact with patients, answer incoming calls, and help the practice grow.

Medusind will work seamlessly with your existing practice management system, which means you can continue to use your mainstream, cloud-based, specialty, or proprietary software with Medusind services with no issue.

We can customize our solutions to your forms and the amount of information you need to collect to be successful. We’ll also follow your specific protocols for all phases of the verification process, including how far in advance you want eligibility and benefits verified and entered directly into your practice management system.

Our experienced staff verifies eligibility and benefits on a priority basis through our proprietary QuickVerify™ technology.

We customize our processes to meet your needs and provide you with a dedicated team, regardless of the size of your practice or organization.

Investment in accurate dental eligibility and benefit verifications are determined by a few different factors including volumes and specific protocols. We’ll learn all about your needs during our initial consultation call and then provide you with a proposal.

Once you decide to move forward and agreements are signed, our staff will work with your IT consultant to establish a secure HIPAA-compliant VPN connection. Then we’ll review your protocols one more time and schedule a “go-live” date.

The team that Medusind assembles is completely dedicated to your practice. You’ll have the same people to interact with throughout your engagement with us.